Question 1

What exactly is receptie.sr?

Accepted Answer

A digital receptionist that answers your phone and your WhatsApp. She works from your prices, your opening hours and your answers, and books appointments in your calendar. Not a call centre with people, and not an answering machine.

Question 2

How long does setup take?

Accepted Answer

One working day if your price list and opening hours are ready. We set her up, you receive a test call, and as soon as you approve it we put her live.

Question 3

Do I need a new number?

Accepted Answer

No. You keep your own number and we add a forward you can switch on and off yourself. If you only take WhatsApp, no forwarding is needed. If you do want a separate service number, that is available as an add-on.

Question 4

Can a customer tell it is not a person?

Accepted Answer

Yes, and that is deliberate. She says in her first sentence that she is the digital reception. We do not pretend — that is exactly what makes people angry.

Question 5

What if she does not know the answer?

Accepted Answer

Then she says so, logs the question and makes sure you call back. She invents nothing and never negotiates your price.

Question 6

What happens in an emergency?

Accepted Answer

On an accident, an angry customer or an amount above your own limit, she transfers and stays on the line until you or your backup picks up.

Question 7

Who owns the recordings?

Accepted Answer

You. They are kept thirty days, you can download them, and we sell nothing on to third parties.

Question 8

What happens if she goes down?

Accepted Answer

Your number falls back automatically to your own handset or to a second number you nominate. A caller never hears a dead line; at worst they hear the phone ring the way it used to.

Question 9

How fast does she answer?

Accepted Answer

In about two seconds. That is measured, not estimated: a median of 1.9 seconds across eleven reply turns of our own intake agent, counted from the moment the caller stops speaking to the moment she starts speaking.

Question 10

Where do those two seconds come from?

Accepted Answer

From a measurement on our own intake agent. In one real voice call of 217 seconds we measured eleven reply turns: median 1.9 seconds, with outliers between 1 and 3 seconds. To be honest: that is one call, not a long-running measurement across thousands of calls. So we round up to the median instead of quoting the best case.

Question 11

What happens to the recordings if I cancel?

Accepted Answer

You get all recordings and summaries in a download, and thirty days later we delete our copy. We sell nothing on and we do not use your calls to train anything else.

Every message on your WhatsApp.
Answered at once.

Everything a good
reception does for you.

An answer.
No hold music.

An appointment.
Straight into your calendar.

Even when your
working day is over.

A different business.
The same warm welcome.

Salons & barbers↗

Shops & online stores↗

Offices & professional services↗

Work it out.
With your own numbers.

Your business. Your rules.
Sorted in three steps.

She learns your answers.

You keep your number in your own hands.

Everything in one message.

Your questions.
Clearly answered.

Someone will call tomorrow.
She answers.

Every message on your WhatsApp.Answered at once.

Everything a goodreception does for you.

An answer.No hold music.

An appointment.Straight into your calendar.

Even when yourworking day is over.

A different business.The same warm welcome.