Sample call · Saturday 21:47
Breakdown on Kwattaweg, after hours
The recording is in Dutch; the transcript below is translated.
receptie.sr
Good evening, this is the digital reception of Garage Wongsopawiro. How can I help you?Caller
Yes, good evening. My car will not start. I am here on the Kwattaweg.receptie.sr
Sorry to hear that. Are you safely off the road?Caller
Yes, I'm on the shoulder with my hazards on. Can anyone still come tonight?receptie.sr
Nobody is coming out tonight, I want to be honest with you. But it sounds like the starter motor or the battery. What is your plate, and what kind of car is it?Caller
PK 24-88. A 2016 Hilux.receptie.sr
Noted. A check and a battery test costs from SRD 950. Tuesday nine o'clock is the first moment the fitter has time. Shall I put that down for you?Caller
Fine, make it Tuesday.receptie.sr
Noted: Tuesday nine o'clock, PK 24-88. You will get the confirmation on this number. Good luck tonight.What she recorded
Tuesday 09:00 · Toyota Hilux · starter motor
In your calendar
Set directly
Customer confirmation
WhatsApp 21:48
Value of the job
SRD 4.200
What this call cost
Two minutes on the line: SRD 12. The job it produced: SRD 4.200. Had nobody answered, this caller would have rung the next garage on his list — at 21:48 on a Saturday there are not many.
When she calls you straight away
On an accident, an angry customer, or an amount above the limit you set yourself. Then she does not hang up until you or your backup has picked up — and the caller stays on the line.