Sample call · Thursday 20:15
A quarter past eight on a Thursday night, and Saturday is already set.
This customer called after closing time for a Saturday appointment. She quoted the price, booked the slot, asked for an email address and sent the quote across.
The recording is in Dutch; the transcript below is translated.
receptie.sr
Good evening, you're speaking with the digital reception of Salon Lila. How can I help you?Caller
Hi, good evening. Can I still get in on Saturday for a cut and colour?receptie.sr
On Saturday I have eleven o'clock free, or half past three. A cut and colour together starts at SRD 1.650, depending on your hair length. Which time shall I book for you?Caller
Eleven o'clock, please.receptie.sr
Noted. May I have your name, and an email address if you'd like the quote in writing?Caller
Shirley Amatstam. And my email is shirley.amatstam@gmail.com.receptie.sr
Thank you, Mrs Amatstam. Saturday at eleven is in the diary. The confirmation is coming through on WhatsApp now, I'll send the quote by email, and on Friday morning you'll get a reminder. Have a good evening.When she calls you straight away
On an accident, an angry customer, or an amount above the limit you set yourself. Then she does not hang up until you or your backup has picked up — and the caller stays on the line.