Sample call · Tuesday 19:30
Rescheduling a check-up at half past seven in the evening.
This patient could not make the next morning's check-up. She found the appointment, moved it to the same doctor and noted the repeat prescription.
The recording is in Dutch; the transcript below is translated.
receptie.sr
Good evening, you're speaking with the digital reception of the practice. How can I help you?Caller
I have a check-up tomorrow morning, but I'm not going to make it. Can it be moved?receptie.sr
It can. May I have your name and date of birth, then I'll find the appointment?Caller
Yes, Radjes Poeran. The twelfth of March nineteen seventy-seven.receptie.sr
Found it — tomorrow at half past nine with doctor Landveld. Thursday at twenty past two is the next slot with the same doctor. Shall I move it there?Caller
Please do. And can I request a repeat prescription at the same time?receptie.sr
I'll note that as well, then the assistant will prepare it. Your appointment has been moved to Thursday at twenty past two. The confirmation is coming through on WhatsApp.When she calls you straight away
On an accident, an angry customer, or an amount above the limit you set yourself. Then she does not hang up until you or your backup has picked up — and the caller stays on the line.