Four calls, four things she can do.
She upsells and says honestly what she is
Sample call · Saturday 21:47
A quarter to ten on a Saturday night, and someone simply picks up.
This customer called at a quarter to ten on a Saturday night and expected voicemail. He got a price, booked an appointment, and only asked at the end whether he was talking to a human.
The recording is in Dutch; the transcript below is translated.
receptie.sr
Good evening, this is the digital reception of Garage Wongsopawiro. How can I help you?Caller
Oh. Good evening. Honestly, I expected voicemail. I wanted to ask what a major service costs for a Hilux.receptie.sr
No problem, I can tell you right away. A major service is SRD 2.450 with us, oil and filters included. What year is the car?Caller
A 2016. And could you check the air conditioning at the same time? It has been cooling poorly for a while.receptie.sr
That is possible. Flushing and refilling the air conditioning costs SRD 850. Together that comes to SRD 3.300. When suits you?Caller
Next week I have to drive to Albina, so Monday or Tuesday would suit me best.receptie.sr
Tuesday nine o'clock is still free, and the car will be ready for you the same day. Shall I put that down? Then I only need your name and plate.Caller
Go ahead. Ramdjan. PK 24-88. Say… am I talking to a human right now?receptie.sr
No, I am the garage's digital reception. I answer when nobody is at the desk, so you do not have to wait until Monday. Your appointment is noted: Tuesday nine o'clock, major service and air conditioning. The confirmation is on its way to your WhatsApp. Have a good evening, mister Ramdjan.What she recorded
Tuesday 09:00 · Toyota Hilux · major service and air conditioning
In your calendar
Set directly
Customer confirmation
WhatsApp 21:48
Value of the job
SRD 3.300
What this call cost
Two minutes on the line: SRD 12. The job it produced: SRD 3.300. Had nobody answered, this caller would have rung the next garage on his list — at 21:48 on a Saturday there are not many.
When she calls you straight away
On an accident, an angry customer, or an amount above the limit you set yourself. Then she does not hang up until you or your backup has picked up — and the caller stays on the line.