Sample call · Wednesday 22:10
An emergency at ten past ten, and nobody on hold.
This caller did not need a price, but a person. She heard the urgency, transferred to the duty lawyer and stayed on the line until someone answered.
The recording is in Dutch; the transcript below is translated.
receptie.sr
Good evening, you're speaking with the digital reception of the firm. How can I help you?Caller
My brother was arrested tonight and I don't know what to do.receptie.sr
I'm sorry to hear that. This is urgent, so I'm not going to put you on hold. I'll transfer you to the lawyer on duty tonight. May I have your name?Caller
Iwan Sardjoe.receptie.sr
Thank you, Mr Sardjoe. I'm dialling along and will stay on the line until someone answers. Please hold on.Caller
Okay. Thank you.receptie.sr
Mr Held is answering. I'll pass on that it concerns an arrest tonight. I'll leave the two of you to it.When she calls you straight away
On an accident, an angry customer, or an amount above the limit you set yourself. Then she does not hang up until you or your backup has picked up — and the caller stays on the line.